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We thank you for your patronage towards FRONTECH Products and we are sure you will enjoy your hard earned money. In the event of your product requiring any services, please do contact the nearest JIL Authorized – Post Sales Service Center, which are existing in all the State Capital City and major Districts of Pan India. In case there is no such service center in your city, please contact our Toll Free N0. 1800-345-30-30 for assistance. We emphasize that you must read the ‘instruction manual’ carefully before use. Jupiter International Limited warrants the product you have purchased from JIL or JIL Distributor, Dealer, Reseller, or any of the authorized channel partners to be free from manufacturing defects in material and workmanship under normal use. FRONTECH WARRANTY POLICY: This policy has been created to make sure that all of our Channel Partners - Distributors, Dealers and Resellers and end users can experience industry’s best hassle free warranty support and have superb clarity about warranty and complete peace of mind for purchasing our world class Frontech Products. JIL Invoice is the ‘Proof of Purchase’ for the Frontech Products and the Warranty Period commences from the date of Invoice for the Dealers / Distributors, and one month extra warranty will be provided as a buffer only for Dealer and Distributors to ensure the product is sold to End Customer during the tenure. During Warranty Period, Repair / Service shall be done on Carry-In or Return on Bench (ROB) basis unless Otherwise mentioned. This warranty applies only to the original purchase and is Non-Transferable. The Warranty commences from the date of purchase from the Reseller/Dealer provided the reseller has sold the same within one month of the JIL billing. JIL is not responsible for additional warranty claims if the Dealer/ Distributors /Reseller sells the product late to the End Customer (i.e., after one month of JIL Billing). This warranty does not apply to equipment that has been subject to Neglect, Misuse, Misapplication, Incorrect Connection or that is not properly packed for sending to the authorized PSS Center or to a product that has been Altered, Tampered or Repaired in any manner prior to its return. Product wise ‘‘Warranty Period’ and expected ‘Turn Around Time’ along with ‘Service Facility’ has been given under here in for your ready ref. Please note, all efforts shall be done to complete the Service within the mentioned TAT period. However, the same shall not be binding to PSS Centers under the unavoidable circumstances beyond our control. |
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| Products Description | Service Type | Warranty Period | Expected TAT* |
| Frontech Cabinets(All models) | Carry IN | NA | NA |
| Frontech E-cams(All models) | Carry IN | 1 Year. | 7days |
| Frontech Ear Phone | Carry IN | No warranty | 7days |
| Frontech Ethernet Cards | Carry IN | NA | NA |
| Frontech Ethernet Hubs/Switches | Carry IN | 1 Year. | 7days |
| Frontech Gaming Devices | Carry IN | Testing | NA |
| Frontech Head Phone (High end) | Carry IN | 1 Year. (Models:JIL-3442, 1902,1903,1904,1914,1915) | 7days |
| Frontech Head Phone (Normal) | Carry IN | 6 Months(Model Jil-3401) | 7days |
| Frontech Internal Modem | Carry IN | 1 Year. | 7days |
| Frontech Keyboard (All Type) | Carry IN | 1 Year. | 3days |
| Frontech LCD Monitors | Carry IN |
3 Years (1 Year Warranty on Adapter). Note: [The under mentioned is the Total Defective Pixels Limitation allowed as per Industry Norms and cannot be considered as defective. 15”LCD Monitor – 2 (Bright) +3 (Dark) = 5(Pixels) and For 17”& 19”LCD Monitor – 3 (Bright) +3 (Dark) = 6(Pixels)] |
7days |
| Frontech Mouse | Carry IN | 1 Year. | 3days |
| Frontech Pen Drive | Carry IN | 1 Year. | 7days |
| Frontech SD Card | Carry IN | 1 Year. | 7days |
| Frontech Smart Pen | Carry IN | 1 Year. | 7days |
| Frontech SMPS | Carry IN | 2 Year. | 7days |
| Frontech SMPS (2415&2416) | Carry IN | 3 Years. | 7days |
| Frontech Sound/USB cards | Carry IN | 1 Year. | 7days |
| Frontech Speakers (all) | Carry IN | 1 Year. | 7days |
| Frontech Style Casing | Carry IN | 1 Year. | 7days |
| Frontech Sub-woofer (all) | Carry IN | 1 Year. | 7days |
| Frontech Surge Protector | Carry IN | Testing | NA |
| Frontech TV Tuners(external/Internal /USB/LCD) | Carry IN | 1 Year. | 7days |
| Frontech UPS | CarryIN ** |
2 Years For UPS and 1 yr warranty on Battery... |
7days |
**On Site Warranty for UPS Products are available for Limited Models and Selected Cities / Towns only and this facility will be applicable within the Municipal City Limit area.
| WARRANTY TERMS AND CONDITIONS: |
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| THE WARRANTY IS NULL AND VOID IN ALL OR ANY OF THE FOLLOWING CASES: |
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| TFT MONITOR WARRANTY: |
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| RECEIPT OF DEFECTIVE MATERIAL: |
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| DEAD ON ARRIVAL: |
| Any Frontech Product that does not power up properly on the initial use Or does not function properly (for end-user immediate after purchase), Fails Post and Self Diagnostics Or have Non-Informed Bug / Defect / Damage or Workmanship Defect (For Distributor/Reseller) when received from Factory shipment with Factory Seal intact. And Units failing prior to sale or being sold to an end user are termed as DOA. |
| DOA POLICY: |
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| REPLACEMENT: |
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| OUT OF WARRANTY MATERIAL: |
| Any one or all of the below mentioned cases shall constitute the “Out of Warranty Products / Material” or even Warranty can be avoided from any Products / Materials if, |
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| CHARGEABLE REPAIRS: |
| Please contact nearest JIL PSS Centre. |
| UNCLAIMED RMA MATERIALS: |
| As a policy, if Dealer/Distributor/Reseller/End-User/Customer don’t claim the Product within one month, the demurrage amount of Rs. 5/- per day will be charged. This will be valid up to Three Months only. Thereafter, the left over Products will be discarded and JIL will not entertain any claims of the RMA Materials which are unclaimed by Dealer/Distributor/Reseller/End-User/Customer for more than Three Months. JIL reserve the rights to Honor / Dishonor any such claims at its own discretion. |
| Table Top Replacement: |
| We offer Table-Top Replacements at our selected PSS Centers for our regular Products such as Keyboards, Mouse and SMPS. This is applicable only to JIL PSS Centers at the State Capitals only and this service is not available at our Authorized Service Partners / Disty / Dealers Point Services and places where our Mobile Engineer visits. |
| Credit Note: |
| Credit Note shall be issued by JIL (at its sole discretion) for any Product which is beyond Repairable or a suitable Replacement with an equivalent Model is not available. It will be issued after 15 Days of Receipt of Product at JIL PSS Center and in favor of Dealer or Disty from whom the Product is Purchased and the rate would be either the present market determined price or the price at which the product was initially purchased, whichever is deemed lower. This Credit Note can then be adjusted against next billing with JIL. But where the JIL PSS Centers are not present and where our Mobile Engineers visit for Service if the product is not rectified within a frequency of a minimum of two visits, then only we can consider to issue a Credit Note. As a matter of Policy, at none of the circumstances End-User / Non-JIL Customer will be entitled for a Credit Note. |
| SALES RETURN: |
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As a policy JIL will not entertain any claims for any Sales Return, but in unavoidable cases such as a receipt of faulty lot of peripherals which is duly confirmed by JIL-HO, either it will be Replaced by the equivalent available Model with the nearest price otherwise Sales Return will be issued after consultation with the JIL Distributor / Reseller. As a matter of Policy, at any circumstance Non-JIL Customer will not be entitled for a Sales Return. Limited Liability: The Company's maximum liability under the ‘Warranty Period’ shall be limited to Repairing or Replacement of the Product (if found non repairable). In case, any Product which is beyond Repairable or a suitable Replacement is not available, JIL (at its own discretion) will issue a ‘Credit Note’ as per Co’s Policy. JIL expressly disclaims all other Warranties other than stated herein, expressed or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose to the fullest extent permitted by law. The Company shall not be responsible for any Financial / Productivity / Goodwill / Other claims raised by the Customer caused due to whatsoever reason(s). The Sale or Services of Products are Subject to Kolkata Jurisdiction only. For any Queries/Clarifications or product related information call PSS IN-CHARGE at +91 33 26328806. Or visit www.frontechonline.com |
