Intercom vs Zendesk: Comparing features, integrations, and pricing
Say what you will, but Intercom’s design and overall user experience leave all its competitors far behind. You can see their attention to detail — from tools to the website. If I had to describe Intercom’s helpdesk, I would say it’s rather a complementary tool to their chat tools.
When it comes to integrations, Zendesk and Intercom both offer diverse possibilities, but here, Zendesk takes the lead. Zendesk boasts an extensive array of integration options, with over 1,500 apps in its ecosystem. When comparing the cost of Intercom to Zendesk, it’s important to consider the pricing structures and potential variations based on your specific customer support and engagement needs.
Popular Zendesk Integrations
Overall, Zendesk wins out on plan flexibility, especially given that it has a lower price plan for dipping your toes in the water. And considering how appropriate Zendesk is for larger companies, there’s a good chance you may need to take them up on that. Both products are so full-featured that they both take quite a while to learn. If you don’t go with ActiveCampaign, then Zoho would be my second choice. But their support and quality is not as good, they feel like a new product even though they have been in business a while.
- With a mix of productivity, collaboration, eCommerce, CRM, analytics, email marketing, social media, and other tools, you get the option to create an omnichannel suite.
- I’m a Business Development Manager at Vision Point Systems where I lead our sales process, from lead generation to account management.
- Our unique technique will gather every small detail of the data throughout the migration to Zendesk.
With Zendesk Sell, you can also customize how deals move through your pipeline by setting pipeline stages that reflect your sales cycle. Picking customer service software to run your business is not a decision you make lightly. Zendesk also has an Answer Bot, which instantly takes your knowledge base game to the next level.
Is Zendesk cheaper than Intercom?
It can automatically suggest relevant articles for agents during business hours to share with clients, reducing your support agents’ workload. You can create dozens of articles in a simple, intuitive WYSIWYG text editor, divide them by categories and sections, and customize with your custom themes. All customer questions, be it via phone, chat, email, social media, or any other channel, are landing in one dashboard, where your agents can solve them quickly and efficiently. It guarantees continuous omnichannel support that meets customer expectations.
That means all you have to do is add the code to your website and enable it right away. Help Desk Migration is your ultimate solution for a seamless Zendesk import and Zendesk data migration process. We specialize in importing data to Zendesk, utilizing our state-of-the-art Zendesk data importer. Zendesk and Intercom are robust tools with a wide range of customer service and CRM features. Intercom offers an easy way to nurture your qualified leads (prospects) into customers with Intercom Series.
Zendesk has a slight edge when it comes to ticketing, but Intercom’s automation makes up for it
Their most popular tier (Suite Professional) is $115/month and includes a feature set that is very hard to beat at that price. Intercom is also easy to learn and its guided onboarding and training resources are especially helpful to new users. The three tiers—Suite Team, Suite Growth, and Suite Professional—also give you more options outside of Intercom’s static structure. Suite Team is more affordable than Intercom’s $79/month tier; Suite Professional is more expensive.
This means you can use the Help Desk Migration product to import data from a variety of source tools (e.g. Zendesk, ZOHOdesk, Freshdesk, SFDC etc) to Intercom Tickets. The Intercom inbox is AI-enhanced and designed for speed and efficiency. No switching tools, no lost context, and no ticket backlogs—so your team can resolve complex issues faster. Once connected, you can add Zendesk Support to your inbox, and start creating Zendesk tickets from Intercom conversations.
Successfully Migrating from Zendesk to Intercom: A Guide from VPS
And they’re all two-way by default, meaning information can flow back and forth in real-time. Zendesk has also introduced its chatbot to help its clients send automated answers to some frequently asked questions to stay ahead in the competitive marketplace. What’s more, it helps its clients build an integrated community forum and help center to improve the support experience in real-time. The customer service reps I talked to were very helpful during the entire process. Using Zendesk, you can create community forums where customers can connect, comment, and collaborate, creating a way to harness customers’ expertise and promote feedback. Community managers can also escalate posts to support agents when one-on-one help is needed.
- In terms of G2 ratings, Zendesk and Intercom are both well-rated platforms.
- Intercom live chat is modern, smooth, and has many advanced features that other chat tools don’t.
- Overall, Zendesk wins out on plan flexibility, especially given that it has a lower price plan for dipping your toes in the water.
- Intercom prices are decided based on the number of seats and contacts.
- In the realm of automation and workflow management, Zendesk truly shines as a frontrunner.
This can be a bummer for many as they can always stumble upon an issue. One of the most significant downsides of Intercom is its customer support. Existing customers have complained consistently about how they aren’t available at the right time to offer support to customers. There are even instances where customers don’t receive the first response in more than seven days. Compared to Intercom, Zendesk’s pricing starts at $49/month, which is still understandable but not meant for startups looking for affordable pricing plans.
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