Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023

Brief on General Schemes of Collection

Exchange  and Coupons

Under the special collection scheme, we also plan to issue 1% Discount Voucher to the customers who will return the EOL products to us. This exchange facility will be offered to every customer. The discount amount being Rs. 1000 (maximum) depending on the quality of the old product. Customers can redeem this voucher on their future purchases from our company.

Buyback

We plan to collect the E-waste from the bulk consumers, individual consumers and resident associations with the help of the PRO. These individuals and organisations will be intimated through emails about the whole process. We also plan to install collection bins at various residential associations and organisations so that consumers can dispose the e-waste in such bins at their own convenience over a period of time. They can also call up on our toll-free no. and we will coordinate with them in buying back the materials. We will provide them with an incentive for the materials they dispose with us.

Appeal to Our Customers

In the event of disposing off your products which have been imported by us, you may kindly call us at our Toll-Free Number 1800-212-7880, from 10am to 7pm (All Days Except Sunday) for assistance. You can also send the material to the below mentioned address (collection centres) of our logistics partner, Om logistics Ltd.

Terms & Conditions

  • The service is available Monday to Friday from 10:00 hrs to 17:30 hrs.
  • The product will be safely recycled.
  • Please carry and deposit your product at the location address specified to you.
  • We are not obliged to reimburse the customer the scrap value/any other value of the E-waste product surrendered by the customer to the authorized collection centre or picked up from Customer’s place.
  • Local conditions of authorized recycler policy will apply.
  • We reserve the right to change / amend this policy

Contact Us

We take great pride in everything that we do, complete control over products allows us to ensure our customers receive the best quality service.

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Address

H.O. & Corporate Office
Frontech Pvt Ltd,
ECOCENTRE, Unit-801,EM-4, Sector-V,
Kolkata – 700091, West Bengal, India.

Phone

1800 345 4500

Call Us for any instant assistance.

Email

info@frontechlimited.com

Email us your query and we will get back to you soon.

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Electronic waste, or e-waste, is a term for electronic products that have become unwanted, non-working or obsolete, and have essentially reached the end of their useful life. As per E-waste Rule 2016, the E waste defined as electrical and electronic equipment, whole or in part discarded as waste by the consumer or bulk consumer as well as rejects from manufacturing, refurbishment, and repair processes. E-waste contains many valuable, recoverable materials such as aluminum, copper, gold, silver,

plastics, and ferrous metals.In order to conserve natural resources and the energy needed to produce new electronic equipment from virgin resources, electronic equipment can be refurbished, reused, and recycled instead of being land filled. E-waste also contains toxic and hazardous materials including mercury, lead, cadmium, beryllium, chromium, and chemical flame retardants, which have the potential to leach into our soil and water.

Recycling of E-Waste

Eco-E waste Recyclers India Pvt. Ltd., Eco Birdd Recycling Company Pvt. Ltd., The company has tied -up with Hulladek Recycling Pvt Ltd, an authorised PRO for safe disposal of E-Waste collected from all over India. As a part of agreement, Hulladek Recycling Pvt. Ltd. will collect all our e-waste generated from PAN India and dispose the same. Our PRO has signed an agreement with Om Logistics Ltd. for their logistics service who will help with the collection and channelization of e-waste pan India. Their collection centres have been mentioned below. The material collected by them will be

channelized to our PRO’s recyclers/dismantlers,Sani Clean Pvt. Ltd., Green Waves Environmental Solutions & Thapar Disposal Industry having a total capacity of 2165 MT per annum for recycling/dismantling. Customer can reach our office, call, or email us. The representatives will explain about process of disposal and make them aware about nearest drop point available to drop the e-waste. If any customer wants to handover the material from their doorsteps, we can send our logistics team to collect the items and channelize the same to our e-waste partner plant for final processing.